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Can I order contain items from multiple warehouses?

No, you need to order them separately.

 

My order hasn’t been shipped 7 business days after payment.

Please verify that your payment is confirmed and none of the items are back ordered or sold out.If the issue persists then please contact us by customerservice@lightingole.com.

 

Why was my order partially shipped?

There are three reasons why your order was partially shipped

1. We have different warehouses, we will not combine them together and ship from the correct warehouse separately.

2. The items are overweight and need to ship in different packages.

3. The item is out of production or stock for a long while, we may ship the rest to you first. Usually in this case, we will send email to you without confirm.

Please check your email and let us know you would change to other item or get the refund. 

 

Why is my order still in the processing stage several days after order completion?

If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to

restock these items. If you still have concerns about your order, please contact with our customer service (customerservice@lightingole.com) to check for you directly.

 

How do I cancel my order?

1. If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”

2. If the order has already been paid but is not shipped out yet, you can contact with us (customerservice@lightingole.com) to cancel the order and get a full refund.

3. If the order has already been sent out, we can not help you to cancel the order. You may choose to send back the unopened products after you've received

them and we will refund the money upon our receipt of the returned item(s).

 

My order is not in my Lightingole.com Account.

There are two reasons why an order might not appear in your Order List.

1.The payment system encountered an error when you placed the order;

2.You placed your order as guest (without logging in to a account first).

If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the

payment information. Then contact us (customerservice@lightingole.com) by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.

If you need any further help about shipping Guide please click “contact us” for more help .